Reviews
4.4
(301 reviews)
A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
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5.0
Nice, low pressure environment.
May 23, 2024
By Kimvin on DealerRater
Nice, low pressure environment. Smooth buying process. Allowed me a few days to convert money market funds to cast for purchase.
5.0
Nice, low pressure environment.
May 23, 2024
By Kimvin on DealerRater
Nice, low pressure environment. Smooth buying process. Allowed me a few days to convert money market funds to cast for purchase.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
5.0
Jeremy took care of having my car maintenance and also
May 20, 2024
By Joan Groves from Reno, NV.
Jeremy took care of having my car maintenance and also added Nevada to my map. He was polite, clean and professional.
5.0
Jeremy took care of having my car maintenance and also
May 20, 2024
By Joan Groves from Reno, NV.
Jeremy took care of having my car maintenance and also added Nevada to my map. He was polite, clean and professional.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
0 people out of 0 found this review helpful.Did you?
5.0
I am very pleased with the service I have received at
April 27, 2024
By T. Marshall on DealerRater
I am very pleased with the service I have received at Carson City Toyota: from the buying experience with Hector, who was professional & helped me pick the best vehicle for my needs; to the service department, where Jeremy assisted me with warranty & repairs. I had my vehicle back in one day with zero out of pocket cost, including a rental car! The staff is pleasant, easy going & happy to assist their customers! The free Coffee & comfortable waiting area is a nice addition while you wait!
5.0
I am very pleased with the service I have received at
April 27, 2024
By T. Marshall on DealerRater
I am very pleased with the service I have received at Carson City Toyota: from the buying experience with Hector, who was professional & helped me pick the best vehicle for my needs; to the service department, where Jeremy assisted me with warranty & repairs. I had my vehicle back in one day with zero out of pocket cost, including a rental car! The staff is pleasant, easy going & happy to assist their customers! The free Coffee & comfortable waiting area is a nice addition while you wait!
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response
Mr. Marshall Carson City Toyota works very hard to keep you a customer for life by not just providing great service during the sale with Hector but after in service with Jeremy as well. Thank you for your business and choosing us! We look forward to seeing you next time.
5.0
I feel comfortable taking my car for service because of
April 20, 2024
By sbox8461 on DealerRater
I feel comfortable taking my car for service because of excellent costumer service. They do great job. I admire their honesty.
5.0
I feel comfortable taking my car for service because of
April 20, 2024
By sbox8461 on DealerRater
I feel comfortable taking my car for service because of excellent costumer service. They do great job. I admire their honesty.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response
Customer service is our number one goal thank you for helping us achieve it!
4.0
Simple calibrate a key fob and fix recall item.
April 16, 2024
By Unhappy from Carson City
Simple calibrate a key fob and fix recall item. Drop off at 7:00 am, when asked if I was going to wait I replied no, would come back when finished. First mistake. I call at 11:49 as was coming back thru town, had to leave a message, was hoping to pick up around that time. No response. Call again 2 1/2 hours later, had to leave a nesssge, no return call. 45 minuokayer I call and they say truck is ready. Go down 30 minutes later and STILL have to wait for paperwork.Seriously disappointed. 25 minutes tops of work takes 8 hours. Good thing I had an appointment.
4.0
Simple calibrate a key fob and fix recall item.
April 16, 2024
By Unhappy from Carson City
Simple calibrate a key fob and fix recall item. Drop off at 7:00 am, when asked if I was going to wait I replied no, would come back when finished. First mistake. I call at 11:49 as was coming back thru town, had to leave a message, was hoping to pick up around that time. No response. Call again 2 1/2 hours later, had to leave a nesssge, no return call. 45 minuokayer I call and they say truck is ready. Go down 30 minutes later and STILL have to wait for paperwork.Seriously disappointed. 25 minutes tops of work takes 8 hours. Good thing I had an appointment.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
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Dealer response
We are sorry to hear you are unhappy with your service experience; If you would like to provide your name, I would be happy to look into this for you. Happy customers are our goal. Please call Danielle Rodriguez at 775-882-8211.
5.0
I’m happy with my car, my sales rep Gilbert Atencio, and
April 8, 2024
By klewbie on DealerRater
I’m happy with my car, my sales rep Gilbert Atencio, and my maintenance guy, Blake. Everyone has been extremely helpful and kind and I’ve referred others to Gilbert.
5.0
I’m happy with my car, my sales rep Gilbert Atencio, and
April 8, 2024
By klewbie on DealerRater
I’m happy with my car, my sales rep Gilbert Atencio, and my maintenance guy, Blake. Everyone has been extremely helpful and kind and I’ve referred others to Gilbert.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response
Thank you for the kind words, Great customer service is our goal. Referrals are the best way to show how much you enjoyed your interaction with your sales professional.
5.0
The service team at Carson City Toyota is extremely
April 5, 2024
By GP on DealerRater
The service team at Carson City Toyota is extremely knowledgeable, professional and easy to work with.
5.0
The service team at Carson City Toyota is extremely
April 5, 2024
By GP on DealerRater
The service team at Carson City Toyota is extremely knowledgeable, professional and easy to work with.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response
Thank you for the 5-star review. We look forward to seeing you again soon.
5.0
Very professional, my sales person Alexa was top notch.
March 14, 2024
By friesout on DealerRater
Very professional, my sales person Alexa was top notch. My parts order was there in less than 24 hrs.
5.0
Very professional, my sales person Alexa was top notch.
March 14, 2024
By friesout on DealerRater
Very professional, my sales person Alexa was top notch. My parts order was there in less than 24 hrs.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response
Thank you for the positive review. Customer service is our priority. We are thrilled that you are happy with Alexa!
1.0
Do not buy a car/truck from Carson City Toyota.
February 23, 2024
By SBK on DealerRater
Do not buy a car/truck from Carson City Toyota. They don’t detail their used vehicles. When you ask them to remove the dark finger prints from the light gray roof, they make excuses like “it’s high school kids in the back, they don’t know what they’re doing.” They make promises to fix things like 4 chips in windshield, pretended to have them fixed, then said they did what was agreed upon. They fixed nothing. I’ve had better service from a local small dealership that doesn’t have full time detail and mechanic staff. Save yourself the hassle and go somewhere else.
1.0
Do not buy a car/truck from Carson City Toyota.
February 23, 2024
By SBK on DealerRater
Do not buy a car/truck from Carson City Toyota. They don’t detail their used vehicles. When you ask them to remove the dark finger prints from the light gray roof, they make excuses like “it’s high school kids in the back, they don’t know what they’re doing.” They make promises to fix things like 4 chips in windshield, pretended to have them fixed, then said they did what was agreed upon. They fixed nothing. I’ve had better service from a local small dealership that doesn’t have full time detail and mechanic staff. Save yourself the hassle and go somewhere else.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response
Good afternoon,I would love to look into this and see how I can help but you have not provided any information such as a name or even type of vehicle, I am the customer relations manager for Carson City Toyota please call Danielle Rodriguez at 775 -882-8211 so I can look into this and see about a resolution.
Consumer response
I appreciate that the issues are now resolved however, in order for that to happen, I was forced to complain publicly. I sincerely hope this experience wasn’t caused by the fact I’m a woman. They had several opportunities to fix the issues as we traveled to this dealership on 3 separate occasions, over 60 miles each time. It never should have gotten this far. I will not recommend this dealership due to our experience.
5.0
Always so straight forward, friendly, trustworthy.
February 18, 2024
By Michelle.sscot on DealerRater
Always so straight forward, friendly, trustworthy. I wouldn’t go anywhere else. They have earned my business every time I go in from service to purchase.
5.0
Always so straight forward, friendly, trustworthy.
February 18, 2024
By Michelle.sscot on DealerRater
Always so straight forward, friendly, trustworthy. I wouldn’t go anywhere else. They have earned my business every time I go in from service to purchase.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response
Thank you for the kind words! We look forward to seeing you on the next service visit.
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